I looked at my AT&T bill today and find something from $14.95 under Enhanced Services. WTF? Come to find out Enhanced Services is billing from 3rd party vendors. Supposedly, I signed up for a voicemail service. This is dumb considering I use Google's free voicemail option. Needless to say, I have an issue with this.
First thing I do is scourer the Internet. So, I know what I'm dealing with. Come to find out this is a very common thing from this company. I also learn AT&T will not do anything about it. They state it has to be removed from the Coast to Coast Voice, LLC.
Bad news all customer service lines related to this issue are closed on Sunday. Time for more research. Of course, there is BBB complaints. One name stands out under my investigation, Ms. Cheryl L. Brennan. She's the contact listed on the BBB site. However, there is no direct contact for this person. Boo!. Well, let's investigate more to see if I can find a direct contact number.
What I learn is shocking. She's listed with a host of other similar companies with low ratings. It appears once a business starts to receive complaints, her and maybe co-partners dump this company and start the same thing over.
Check this out.
In Florida, listed with a C- minus rating.
In Florida, listed with a B minus rating.
In Florida, listed with a B+ minus rating.
The B's are probably on their ways to C's. I was unable to find any email contacts except one, support@coasttocoastvoice.com. Although, many people have posted online to have been slammed by this company, many state refunds were painless. I'm hoping mine will be the same. I emailed today and will call tomorrow. Stay tuned for what happens next.
First thing I do is scourer the Internet. So, I know what I'm dealing with. Come to find out this is a very common thing from this company. I also learn AT&T will not do anything about it. They state it has to be removed from the Coast to Coast Voice, LLC.
Bad news all customer service lines related to this issue are closed on Sunday. Time for more research. Of course, there is BBB complaints. One name stands out under my investigation, Ms. Cheryl L. Brennan. She's the contact listed on the BBB site. However, there is no direct contact for this person. Boo!. Well, let's investigate more to see if I can find a direct contact number.
What I learn is shocking. She's listed with a host of other similar companies with low ratings. It appears once a business starts to receive complaints, her and maybe co-partners dump this company and start the same thing over.
Check this out.
United Communications Link, LLC
In Florida, listed with a C- minus rating.
Servicing Solutions Group, LLC
Is listed in Las Vegas with no complaints. However, I suspect this is used as a parent company of some sort.
YCP Network
Nation's 1st Voice
Coast to Coast Voice, LLC
The B's are probably on their ways to C's. I was unable to find any email contacts except one, support@coasttocoastvoice.com. Although, many people have posted online to have been slammed by this company, many state refunds were painless. I'm hoping mine will be the same. I emailed today and will call tomorrow. Stay tuned for what happens next.
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