It's was two days since I sent my request for cancellation. I hadn't received any return emails at all. So, I called their main customer service number, (866) 576-1873. The operator Kristen was pleasant enough. She informed my my email had been received without me mentioning I had sent one. She also informed me that they had cancelled my account and credited me two months of services which would show up on my bill in 1 to 2 billing cycles. This matches other complaints and stories I've read online. why I did not get a return answer is not known.
I took down my confirmation number and the operator ID for my records.
They owed my 3 months of service. However, this is a battle I'm not choosing to fight.
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