I previously related how bad my experiences with Time Warner Cable have been. These experiences are the reason I currently have AT&T DSL.
AT&T has changed to rules. They have now put a cap on my Internet usage. Now, if you go over 150 GB in a month, you get charged an additional $10 per 50 GB. I take online coursed and we watch Internet TV. I'm not to happy about this. As technology progresses, things are supposed to get cheaper not more expensive.
Anyway, I had a chat with "world famous" AT&T customer service about when this started. Here's another example of how bad it can be dealing with customer service today.
AT&T has changed to rules. They have now put a cap on my Internet usage. Now, if you go over 150 GB in a month, you get charged an additional $10 per 50 GB. I take online coursed and we watch Internet TV. I'm not to happy about this. As technology progresses, things are supposed to get cheaper not more expensive.
Anyway, I had a chat with "world famous" AT&T customer service about when this started. Here's another example of how bad it can be dealing with customer service today.
Connection with server established.
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Technical Support Topic: Product Questions
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STACIE has joined this session!
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Connected with STACIE
STACIE
Thank you for choosing AT&T Internet Services. My name is Stacie(ak3614).
STACIE
I see that I am chatting with Mr. **** ***** and you provided ********** as the number associated with your DSL/Dial account. Am I correct?
You
No, the number is **********
STACIE
Thank you for the information and let me pull up your account.
STACIE
Thank you for confirming the details. How can I make you a very satisfied customer today?
You
Since when do we have a limitation on how much we can download without extra fees?
STACIE
Mr. Odoms, please do not worry I am here to assist you with this issue.
You
Don't worry? Are you going to make an exception on my account?
STACIE
It's not like that.
STACIE
I am going to provide you information regarding Broad Band Usage.
STACIE
However, I apologize for the inconvenience caused.
You
oh, that helps :(
STACIE
Mr. Odoms, I am providing you the link to check you broadband usage.
You
I'm already looking at it. Now how are you going to assist me with the limit on my account?
You
and you have not answered my original question.
STACIE
That's good that you are already looking at the Broadband usage.
STACIE
Let me provide you the information.
STACIE
Residential AT&T High Speed Internet service includes 150 gigabytes (GB) of data each
billing period.
STACIE
The data you send and receive each month contributes to your monthly data plan.
You
Are you going to pay attention to what I'm typing and asking or are you going to continue telling me things I already know?
STACIE
I understand your point and let me provide you the information.
STACIE
At&t will send you additional notices any time your usage exceeds 65% and 90% of your data plan to help you track and manage your usage. The next time you exceed 150 GB you'll once again be notified, but will not be billed.
STACIE
If you exceed your data plan in any subsequent billing period, we'll provide you with an additional 50 GB of data for $10. You'll be charged $10 for every incremental 50 GB of usage beyond your plan.
You
I will be notified up to 4 days after I have reached the limit, which at the rate to exceed the cap would have already incurred another $10. And you are still telling me what I already know. Just answer the original question already.
STACIE
Please wait.
You
wow
STACIE
Mr. Odoms, I am checking your Broadband usage.
STACIE
Please wait for couple of minutes.
You
Is this a tactic for me to use more broadband usage this month. I already know what my usage is. I told you I'm looking at it. I just enrolled in online college courses. I know this will put me over the threshold.
STACIE
Mr. Odoms, I am sorry but there is no alternative for it however if you will exceed your limit then you need to pay extra $10 for an additional 50 GB of data.
You
Why won't you answer my original question?
STACIE
Mr. Odoms, the answer to your original question is: when you will exceed the maximum limit then you need to pay extra $10 for an additional 50 GB of data.
STACIE
Your limitation is 150 GB.
You
No, it's not. go back and read the conversation. Look at the first thing I said after the phone number verification.
STACIE
I apologize for the inconvenience caused.
You
that helps :(
STACIE
I appreciate your effort.
STACIE
As, I understand that you want to know about the limitations of your broad band usage data and how much you need to pay for the extra data usage. Am I correct?
You
no
You
Let me copy and repost the question for you.
STACIE
I am sorry for the inconvenience.
STACIE
Could you please elaborate the issue so that I can understand it better?
You
Since when do we have a limitation on how much we can download without extra fees?
You
I'll wait if you need someone to translate for you.
STACIE
Mr. Odoms, no need for translation .
STACIE
Let me check it again.
You
Have you checked it the first time? I must have missed it.
STACIE
Yes.
You
I don't see a date anywhere in this conversation.
STACIE
May I know which date you are referring to?
You
OMG, the question starts with "Since when."
STACIE
I understand your question.
You
Since when is there a limitation on how much we can download without extra fees?
You
You say that, but our previous history suggest otherwise.
STACIE
Do you want to know your billing cycle period?
You
Your really do need someone to translate.
You
When did you change your billing policy?
STACIE
Let me provide you the details.
You
I am not aware of there being a 150 GB cap on downloading before additional fees, when I originally started with your company.
STACIE
The policy changes from 1st of August.
You
This entire conversation and that's all I ever wanted.
End of chat.
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