1) Write everything down. You'll probably need it. Get every one's operator ID of some kind of identifier. If you can get contact numbers even better.
2) Don't be a jerk to the person trying to help you. Some agents will bend over backwards to help a customer until they piss them off. Then the brakes come on. Escalating higher is not always the best idea. Being polite and persistent is the best way to get the most out of customer service.
3) The customer service agent doesn't want to hear some sob story not related to the issue at hand.
4) Don't be an idiot. For example, don't complain about being on the phone for over an hour when you won't shut up.
5) Don't ask for $200 of credits for $20 worth of service. You lose all credibility with whoever you are talking too and they won't want to give you anything. If you make $200 a hour and the service person for the company is late, it's still $20 worth of service. You should have scheduled on your time off. Please refer back to rule number 4.
6) I know it's a pain in the ass but call back after you get off the phone to be sure the previous agent noted the account and did what they said they would do. Unfortunately, this has to be done or later you will wish you did.
7) Pay it forward. Give a compliment when it's due. What comes around goes around.
2) Don't be a jerk to the person trying to help you. Some agents will bend over backwards to help a customer until they piss them off. Then the brakes come on. Escalating higher is not always the best idea. Being polite and persistent is the best way to get the most out of customer service.
3) The customer service agent doesn't want to hear some sob story not related to the issue at hand.
4) Don't be an idiot. For example, don't complain about being on the phone for over an hour when you won't shut up.
5) Don't ask for $200 of credits for $20 worth of service. You lose all credibility with whoever you are talking too and they won't want to give you anything. If you make $200 a hour and the service person for the company is late, it's still $20 worth of service. You should have scheduled on your time off. Please refer back to rule number 4.
6) I know it's a pain in the ass but call back after you get off the phone to be sure the previous agent noted the account and did what they said they would do. Unfortunately, this has to be done or later you will wish you did.
7) Pay it forward. Give a compliment when it's due. What comes around goes around.
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