Late Night Chat with a cable company

I think this agent ended up hating me, because she stopped responding.

User Timothy_ has entered room

Analyst Sidney Wilkin has entered room

Sidney Wilkin(Thu Dec 2 01:13:43 CST 2010)>

Thank you for contacting ***. At the end of our chat you will be given the option of taking a brief survey. My name is Sidney. Please give me a moment while I access your account.

Sidney Wilkin(Thu Dec 2 01:14:10 CST 2010)>

Please elaborate on your issue.

Timothy_(Thu Dec 2 00:14:09 CST 2010)>

Ok, can i have the main customer service number incase we get disconnected and I need to call?

Sidney Wilkin(Thu Dec 2 01:14:33 CST 2010)>

The number is 800-222-****. Our business hours are Monday - Saturday 7:00am to 10:00pm. Sunday Closed.

Timothy_(Thu Dec 2 00:14:53 CST 2010)>

I don't have an issue, why do you think I ?

Timothy_(Thu Dec 2 00:14:58 CST 2010)>

have one?

Sidney Wilkin(Thu Dec 2 01:15:38 CST 2010)>

I do not think that.

Sidney Wilkin(Thu Dec 2 01:15:48 CST 2010)>

I provided what you asked for.

Sidney Wilkin(Thu Dec 2 01:16:04 CST 2010)>

How may I assist you?

Timothy_(Thu Dec 2 00:16:11 CST 2010)>

I'm thinking of getting cable with you. what is the lowest package?

Sidney Wilkin(Thu Dec 2 01:16:45 CST 2010)>

I understand you need information on our most inexpensive cable package. Is this correct?

Timothy_(Thu Dec 2 00:16:55 CST 2010)>

yes for starters

Sidney Wilkin(Thu Dec 2 01:17:09 CST 2010)>

Thank you for your interest in our cable services.

Sidney Wilkin(Thu Dec 2 01:17:32 CST 2010)>

I would be glad to provide information on our cable plans.

Sidney Wilkin(Thu Dec 2 01:17:34 CST 2010)>

We offer four cable pacakages. They are basic, standard, digital and HD services.

Timothy_(Thu Dec 2 00:17:32 CST 2010)>

your welcome, would it help you if i gave you more interest?

Sidney Wilkin(Thu Dec 2 01:17:54 CST 2010)>

The most inexpensive one is Basic at $19.99 per month.

Sidney Wilkin(Thu Dec 2 01:18:16 CST 2010)>

You get 20 channels with it.

Timothy_(Thu Dec 2 00:18:21 CST 2010)>

does it have USA, TBS and TNT and sci-fi?

Sidney Wilkin(Thu Dec 2 01:18:34 CST 2010)>

No, it does not.

Timothy_(Thu Dec 2 00:18:52 CST 2010)>

does it have QVC?

Sidney Wilkin(Thu Dec 2 01:18:56 CST 2010)>

You would need Standard Cable plan for them.

Sidney Wilkin(Thu Dec 2 01:19:13 CST 2010)>

Yes, it has.

Timothy_(Thu Dec 2 00:19:27 CST 2010)>

wow, imagine that

Timothy_(Thu Dec 2 00:19:34 CST 2010)>

What channels does it have

Sidney Wilkin(Thu Dec 2 01:19:44 CST 2010)>

Here is the channel lineup for $19.99 cable  plan: 2 KTLM (Telemundo)

3 KNVO (Univision)

4 KGBT (CBS)

5 KRGV (ABC)

6 XHRIO (FOX/My Network TV)

7 XHAB (Televisa)

8 KVEO (NBC)

9 KLUJ (TBN)

10 KMBH (PBS)

11 XHOR (TV Azteca 7)

12 Government Access (Digital Set-Top Required)

13 XHMTA (Azteca 13)

17 Educational Access (Digital Set- Top Required)

19 XERV (Televisa)

20 KVTF (Telefutura)

21 KSFE (CW)

22 C-SPAN

99 QVC

618 XHRIO (FOX)

619 Mexicanal

863 KTLM (Telemundo)

866 Mexicanal (KGBT)

877 KRGV (RTN)

Timothy_(Thu Dec 2 00:20:16 CST 2010)>

so $19.99 for mostly locals.

Sidney Wilkin(Thu Dec 2 01:20:25 CST 2010)>

That is correct.

Timothy_(Thu Dec 2 00:20:29 CST 2010)>

where can i find a copy of the contract before I decide to buy?

Sidney Wilkin(Thu Dec 2 01:20:40 CST 2010)>

There is no contract.

Sidney Wilkin(Thu Dec 2 01:20:50 CST 2010)>

Here is the channel lineup for our cable plans.****

Timothy_(Thu Dec 2 00:21:09 CST 2010)>

one moment please

Sidney Wilkin(Thu Dec 2 01:21:20 CST 2010)>

Sure.

Timothy_(Thu Dec 2 00:21:41 CST 2010)>

I need a cable box?

Sidney Wilkin(Thu Dec 2 01:22:02 CST 2010)>

With Basic cable, you do not need a cable box.

Timothy_(Thu Dec 2 00:22:17 CST 2010)>

so, i can just go out back and hook it up myself?

Sidney Wilkin(Thu Dec 2 01:22:53 CST 2010)>

Yes, the cable outlet needs to be activated by the technician.

Sidney Wilkin(Thu Dec 2 01:23:06 CST 2010)>

So, a technician visit would be required.

Timothy_(Thu Dec 2 00:23:20 CST 2010)>

there is a junction box in my backyard.

Sidney Wilkin(Thu Dec 2 01:24:16 CST 2010)>

Yes, they are needed for the cable wire and signals.

Sidney Wilkin(Thu Dec 2 01:24:31 CST 2010)>

You would not need a cable box in your house.

Timothy_(Thu Dec 2 00:24:48 CST 2010)>

are the wires suppossed to be sticking out above ground so I can't mow around it?

Sidney Wilkin(Thu Dec 2 01:26:49 CST 2010)>

No, they are not.

Sidney Wilkin(Thu Dec 2 01:26:56 CST 2010)>

You can contact us by phone about it.

Sidney Wilkin(Thu Dec 2 01:26:57 CST 2010)>

The number is 800-222-5355. Our business hours are Monday - Saturday 7:00am to 10:00pm. Sunday Closed.

Timothy_(Thu Dec 2 00:27:41 CST 2010)>

well they are starting to make me nervous I saw one of them looking at me the other day.

Sidney Wilkin(Thu Dec 2 01:28:37 CST 2010)>

Please contact us by phone.

Timothy_(Thu Dec 2 00:28:50 CST 2010)>

why can't you help me with this issue?

Sidney Wilkin(Thu Dec 2 01:28:51 CST 2010)>

They would set up a service call to take care of it.

Sidney Wilkin(Thu Dec 2 01:29:15 CST 2010)>

I can only set up a service call for issues within the house.

Sidney Wilkin(Thu Dec 2 01:29:42 CST 2010)>

For anything outside the house, it should be reported at the local office phone support.

Timothy_(Thu Dec 2 00:29:45 CST 2010)>

If they get in the house, then it might be to late

Sidney Wilkin(Thu Dec 2 01:30:50 CST 2010)>

Please contact us  by phone.

Sidney Wilkin(Thu Dec 2 01:30:54 CST 2010)>

They would fix it.

Timothy_(Thu Dec 2 00:31:21 CST 2010)>

My phone and I haven't really been getting along. Can't we do this over the computer?

Sidney Wilkin(Thu Dec 2 01:31:50 CST 2010)>

I am afraid not.

Timothy_(Thu Dec 2 00:31:55 CST 2010)>

nevermind with that. I have another issue

Sidney Wilkin(Thu Dec 2 01:32:00 CST 2010)>

The assistance you are looking for is available with the phone.

Sidney Wilkin(Thu Dec 2 01:33:25 CST 2010)>

Please let me know about your other issue.

Timothy_(Thu Dec 2 00:33:47 CST 2010)>

there is a junction box in my backyard.