I think this agent ended up hating me, because she stopped responding.
User Timothy_ has entered room
Analyst Sidney Wilkin has entered room
Sidney Wilkin(Thu Dec 2 01:13:43 CST 2010)>
Thank you for contacting ***. At the end of our chat you will be given the option of taking a brief survey. My name is Sidney. Please give me a moment while I access your account.
Sidney Wilkin(Thu Dec 2 01:14:10 CST 2010)>
Please elaborate on your issue.
Timothy_(Thu Dec 2 00:14:09 CST 2010)>
Ok, can i have the main customer service number incase we get disconnected and I need to call?
Sidney Wilkin(Thu Dec 2 01:14:33 CST 2010)>
The number is 800-222-****. Our business hours are Monday - Saturday 7:00am to 10:00pm. Sunday Closed.
Timothy_(Thu Dec 2 00:14:53 CST 2010)>
I don't have an issue, why do you think I ?
Timothy_(Thu Dec 2 00:14:58 CST 2010)>
have one?
Sidney Wilkin(Thu Dec 2 01:15:38 CST 2010)>
I do not think that.
Sidney Wilkin(Thu Dec 2 01:15:48 CST 2010)>
I provided what you asked for.
Sidney Wilkin(Thu Dec 2 01:16:04 CST 2010)>
How may I assist you?
Timothy_(Thu Dec 2 00:16:11 CST 2010)>
I'm thinking of getting cable with you. what is the lowest package?
Sidney Wilkin(Thu Dec 2 01:16:45 CST 2010)>
I understand you need information on our most inexpensive cable package. Is this correct?
Timothy_(Thu Dec 2 00:16:55 CST 2010)>
yes for starters
Sidney Wilkin(Thu Dec 2 01:17:09 CST 2010)>
Thank you for your interest in our cable services.
Sidney Wilkin(Thu Dec 2 01:17:32 CST 2010)>
I would be glad to provide information on our cable plans.
Sidney Wilkin(Thu Dec 2 01:17:34 CST 2010)>
We offer four cable pacakages. They are basic, standard, digital and HD services.
Timothy_(Thu Dec 2 00:17:32 CST 2010)>
your welcome, would it help you if i gave you more interest?
Sidney Wilkin(Thu Dec 2 01:17:54 CST 2010)>
The most inexpensive one is Basic at $19.99 per month.
Sidney Wilkin(Thu Dec 2 01:18:16 CST 2010)>
You get 20 channels with it.
Timothy_(Thu Dec 2 00:18:21 CST 2010)>
does it have USA, TBS and TNT and sci-fi?
Sidney Wilkin(Thu Dec 2 01:18:34 CST 2010)>
No, it does not.
Timothy_(Thu Dec 2 00:18:52 CST 2010)>
does it have QVC?
Sidney Wilkin(Thu Dec 2 01:18:56 CST 2010)>
You would need Standard Cable plan for them.
Sidney Wilkin(Thu Dec 2 01:19:13 CST 2010)>
Yes, it has.
Timothy_(Thu Dec 2 00:19:27 CST 2010)>
wow, imagine that
Timothy_(Thu Dec 2 00:19:34 CST 2010)>
What channels does it have
Sidney Wilkin(Thu Dec 2 01:19:44 CST 2010)>
Here is the channel lineup for $19.99 cable plan: 2 KTLM (Telemundo)
3 KNVO (Univision)
4 KGBT (CBS)
5 KRGV (ABC)
6 XHRIO (FOX/My Network TV)
7 XHAB (Televisa)
8 KVEO (NBC)
9 KLUJ (TBN)
10 KMBH (PBS)
11 XHOR (TV Azteca 7)
12 Government Access (Digital Set-Top Required)
13 XHMTA (Azteca 13)
17 Educational Access (Digital Set- Top Required)
19 XERV (Televisa)
20 KVTF (Telefutura)
21 KSFE (CW)
22 C-SPAN
99 QVC
618 XHRIO (FOX)
619 Mexicanal
863 KTLM (Telemundo)
866 Mexicanal (KGBT)
877 KRGV (RTN)
Timothy_(Thu Dec 2 00:20:16 CST 2010)>
so $19.99 for mostly locals.
Sidney Wilkin(Thu Dec 2 01:20:25 CST 2010)>
That is correct.
Timothy_(Thu Dec 2 00:20:29 CST 2010)>
where can i find a copy of the contract before I decide to buy?
Sidney Wilkin(Thu Dec 2 01:20:40 CST 2010)>
There is no contract.
Sidney Wilkin(Thu Dec 2 01:20:50 CST 2010)>
Here is the channel lineup for our cable plans.****
Timothy_(Thu Dec 2 00:21:09 CST 2010)>
one moment please
Sidney Wilkin(Thu Dec 2 01:21:20 CST 2010)>
Sure.
Timothy_(Thu Dec 2 00:21:41 CST 2010)>
I need a cable box?
Sidney Wilkin(Thu Dec 2 01:22:02 CST 2010)>
With Basic cable, you do not need a cable box.
Timothy_(Thu Dec 2 00:22:17 CST 2010)>
so, i can just go out back and hook it up myself?
Sidney Wilkin(Thu Dec 2 01:22:53 CST 2010)>
Yes, the cable outlet needs to be activated by the technician.
Sidney Wilkin(Thu Dec 2 01:23:06 CST 2010)>
So, a technician visit would be required.
Timothy_(Thu Dec 2 00:23:20 CST 2010)>
there is a junction box in my backyard.
Sidney Wilkin(Thu Dec 2 01:24:16 CST 2010)>
Yes, they are needed for the cable wire and signals.
Sidney Wilkin(Thu Dec 2 01:24:31 CST 2010)>
You would not need a cable box in your house.
Timothy_(Thu Dec 2 00:24:48 CST 2010)>
are the wires suppossed to be sticking out above ground so I can't mow around it?
Sidney Wilkin(Thu Dec 2 01:26:49 CST 2010)>
No, they are not.
Sidney Wilkin(Thu Dec 2 01:26:56 CST 2010)>
You can contact us by phone about it.
Sidney Wilkin(Thu Dec 2 01:26:57 CST 2010)>
The number is 800-222-5355. Our business hours are Monday - Saturday 7:00am to 10:00pm. Sunday Closed.
Timothy_(Thu Dec 2 00:27:41 CST 2010)>
well they are starting to make me nervous I saw one of them looking at me the other day.
Sidney Wilkin(Thu Dec 2 01:28:37 CST 2010)>
Please contact us by phone.
Timothy_(Thu Dec 2 00:28:50 CST 2010)>
why can't you help me with this issue?
Sidney Wilkin(Thu Dec 2 01:28:51 CST 2010)>
They would set up a service call to take care of it.
Sidney Wilkin(Thu Dec 2 01:29:15 CST 2010)>
I can only set up a service call for issues within the house.
Sidney Wilkin(Thu Dec 2 01:29:42 CST 2010)>
For anything outside the house, it should be reported at the local office phone support.
Timothy_(Thu Dec 2 00:29:45 CST 2010)>
If they get in the house, then it might be to late
Sidney Wilkin(Thu Dec 2 01:30:50 CST 2010)>
Please contact us by phone.
Sidney Wilkin(Thu Dec 2 01:30:54 CST 2010)>
They would fix it.
Timothy_(Thu Dec 2 00:31:21 CST 2010)>
My phone and I haven't really been getting along. Can't we do this over the computer?
Sidney Wilkin(Thu Dec 2 01:31:50 CST 2010)>
I am afraid not.
Timothy_(Thu Dec 2 00:31:55 CST 2010)>
nevermind with that. I have another issue
Sidney Wilkin(Thu Dec 2 01:32:00 CST 2010)>
The assistance you are looking for is available with the phone.
Sidney Wilkin(Thu Dec 2 01:33:25 CST 2010)>
Please let me know about your other issue.
Timothy_(Thu Dec 2 00:33:47 CST 2010)>
there is a junction box in my backyard.